Frequently Asked Questions

How do I make an order?

Products can now be purchased from our store located on Moi Avenue, Sawa Mall G29. If purchasing online please proceed to checkout once you have finished shopping on our website and further instructions will be provided for completing your purchase. You can also get in touch with us on Instagram plum_beauty_ for any special offers or deals.

Where are you located?

We are located at Sawa Mall on Moi Avenue, Nairobi. Unit G29 on the lower ground floor.

What is the order processing time?

We aim to process all online orders within 24–48 hours. However, if the products is out of stock, this may take considerably longer until the next shipment arrives. In case, feel free to get in touch with us to discuss further options.

How do I make payment?

For online purchases, we currently only offer Mpesa payment option via Till number 471385. We accept both Mpesa and cash payment in our store.

Do you do pre-orders

Please get in touch with us via Instagram or through our customer service line if you are interested in making orders of any products that we dont currently stock in our shop.