SHIPPING & RETURNS

Delivery information

Free shipping  for Orders over KES 4,000 (within Nairobi CBD).

Orders less than KES 4,000 will include a standard shipping charge of KES 200.

Orders for outside Nairobi will incur a shipping charge of KES 300.

For deliveries within Nairobi, 1 to 2 Working Days (excludes Sundays and holidays).

Deliveries outside Nairobi will depending on the courier.

Ensure your delivery details are clearly specified i.e. your name, correct address, email and reachable phone number.

Orders placed over the weekend shall be delivered or dispatched on the Monday.

Orders placed on public holidays shall be delivered on the following working day.

Return Policy

1. Alert us immediately by calling us providing your reasons for returning the item/s.

2. The item/s MUST NOT be opened. The safety seals on the products MUST NOT be tampered with. If the safety seal is tampered with, the goods will NOT be accepted for return. 

3. The goods must be returned in the same condition as they were originally dispatched from PLUM BEAUTY. We will NOT accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us.

4. The item must be returned within 24 hours of receiving it.

5. The original shipping and handling cost for the order is NON-refundable!

6. Delivery charges apply for returns.